Refund Policy

Last updated: 29 July 2026

1. Refunds between buyer and seller

When a buyer pays a GoBaoPay payment request, the money goes directly into the seller's own PayPal, Alipay, WeChat Pay, bank, Wise, or Remitly account. Any refund, reversal, or dispute over that payment must be handled directly between the buyer and seller, using the refund or dispute process of the payment provider that was actually used (for example, PayPal's own dispute resolution centre).

2. GoBaoPay's role

GoBaoPay only displays the request and its status. We are not a party to the underlying payment and have no ability to pull funds back from a seller's account or push funds back to a buyer. Sellers are expected to act in good faith and issue refunds through their payment provider when appropriate, in line with our Acceptable Use Policy.

3. Refunds of GoBaoPay platform fees

Subscription fees for GoBaoPay itself (separate from, and unrelated to, any buyer payment) come with a 14-day money-back guarantee: email us within 14 days of your first payment and we refund it in full, no reason needed. After 14 days, the fee for the current period is not refunded, but you can cancel at any time and will not be charged again. Where a service failure is attributable to GoBaoPay we may still refund at our discretion. To request a refund, contact [email protected].

4. Questions

If you're unsure whether a refund question relates to a buyer payment or a platform fee, contact [email protected] and we'll point you in the right direction.